Privacy Policy
Last updated: January 2026
1. Introduction
Mechatronics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT monitoring services and platform.
2. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, and phone number
- Company/organization name and address
- Payment and billing information
- Account credentials
Device Data
- Water level readings and tank capacity
- Power consumption metrics
- Temperature and humidity readings
- Device status and connectivity information
- Location data (for device installation)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our monitoring services
- Send alerts and notifications based on your preferences
- Process payments and manage subscriptions
- Improve our products and services
- Communicate with you about updates and support
- Comply with legal obligations
4. Data Storage and Security
Your data is stored on secure cloud servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Third parties who assist in operating our platform
- Payment Processors: To process your transactions securely
- Legal Authorities: When required by law or to protect our rights
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Device telemetry data is retained for up to 2 years for historical analysis. You may request deletion of your data at any time.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt-out of marketing communications
- Withdraw consent at any time
8. Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: privacy@mechatronics.com.gh
Address: 123 Innovation Drive, East Legon, Accra, Ghana
Phone: +233 XX XXX XXXX